Thank you for your purchase from musicdrive.in. Due to the nature of digital products, which cannot be "returned," our refund policy is designed to be fair while also protecting our business.
All Sales Are Final
Generally, all sales of digital products on musicdrive.in are considered final and non-refundable. Once a digital product (e.g., a music track, album, or sound pack) has been downloaded, we cannot issue a refund.
✅ Exceptions to Our Policy
We will provide a refund or store credit only under the following specific circumstances:-
- Duplicate Purchase: If you accidentally purchase the same digital product more than once, we will refund the duplicate purchase(s). Please provide proof of both transactions (order numbers or receipts).
- Technical Issues: If you encounter a consistent, reproducible technical problem with the downloaded file that prevents it from functioning as described (e.g., the file is corrupt, a track is missing, or the audio quality is not as advertised), we will first attempt to resolve the issue by providing a corrected file. If the problem cannot be resolved, we will issue a full refund. To be eligible, you must provide specific information about the issue and any relevant screenshots or a short video demonstrating the problem.
- Product Misrepresentation: If the digital product is significantly misrepresented in its description on our website (e.g., the genre, artist, or track list is completely incorrect), we will provide a full refund.
📬 How to Request a Refund
If your request falls under one of the exceptions above, please follow these steps:-
- Contact our customer support team at [Your Support Email Address] within 7 days of your purchase.
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In your email, include the following:
- Your full name and the email address used for the purchase.
- Your order number.
- A detailed explanation of why you are requesting a refund. For technical issues, please include screenshots or a video.
🚫 Non-Refundable Situations
Refunds will not be granted for the following reasons:-
- Change of Mind: You simply changed your mind after the purchase.
- Lack of Required Software: You do not have the necessary software to open or use the digital product (e.g., a specific music software or audio player) and the software requirements were clearly stated in the product description.
- Subjective Disappointment: You are not satisfied with the subjective quality or content of the music.
By making a purchase on musicdrive.in, you agree to this refund policy. We are committed to providing high-quality digital products and excellent customer service, and we encourage you to read all product descriptions carefully before making a purchase.